The Coach's Handbook:

Exercises for Resolving Conflict in the Workplace

This handbook, delivered to you in PDF format via email is specifically designed for the internal coach or manager working within a business setting. It is a practical guide with many “no nonsense” exercises for dealing with conflictual situations.

With this workbook you will learn how to:

• Recognize destructive styles of communication quickly
• Prevent misunderstandings between coworkers
• Deal effectively with different styles of individuals
• Support your coachees in the way that is most meaningful to them
• Utilize a 3-stage model for talking through conflict
• Metacommunicate with others
• Avoid the most common mistakes people make when dealing with upset individuals
• Coach others to develop superior conflict resolution skills
• Build solid communication with people you coach or manage
• Save time and energy by resolving conflict quickly and efficiently

Table of Contents

Introduction:  Using this Workbook 

Chapter 1:  Conflict in the Workplace:  A Coach’s Role 

Chapter 2:  Negative Conflict Styles 

Chapter 3:  Negative Communication Patterns 

Chapter 4:  The Impact of Personality Styles 

Chapter 5:  Talking Through Conflict:  Feelings, Fairness, and Integrity 

Chapter 6:  The Coaching Relationship:  The Crucial Role of Support 

Chapter 7:  Conclusion and Next Steps 

Appendix A:  The Top Ten Mistakes Made with Upset People 

Appendix B:  Other Services from Advantage Coaching & Training 

ISBN #1-929314-00-0