Communication Excellence:
Are You Listening to Others the Way They Want to be Heard?

In this busy world average communication skills are not enough. Whether you are talking with an employee or a prospective client, your communication must be meaningful, clearly understood and impactful. You strive for communication excellence. This interactive training program will provide you and your employees with the fundamental skills to develop and sustain excellence in all of your personal and corporate communications.

Program Goals

• Improve your verbal and nonverbal listening skills
• Provide techniques for rapidly building rapport with others
• Expand your ability to communicate respectfully with others
• Increase your understanding of how to pace the moods and behaviors of others
• Understand and be able to apply the "100 + 1% principle"

Program Overview

Communication Excellence Skill #1: Active Listening

• Understand the 5 common listening styles and when to use each one for maximum impact
• Keys to Effective Listening

Communication Excellence Skill #2: Building Rapport

• Discover the key to rapid rapport building: pacing people's moods and behaviors.
• Understand why pacing is so effective
• Know how to pace yourself
• Identify how pacing affects your business and your sales

Communication Excellence Skill #3: Dealing With Differences

• How to effectively handle differences in opinions and beliefs
• Common mistakes most people make with upset customers, clients, and colleagues
• Practice applying the "100 + 1%" principle

Contact us to experience how our customized "Communication Excellence" workshop can help you and your employees sustain excellence in all your company communications.